14-Day Limited Warranty
Every device we sell is backed by a 14-day limited warranty from the date of delivery. We stand behind our work — if a hardware defect existed at the time of sale, we want to make it right.
What's covered:
- Hardware defects that were present at the time of sale
- Components that fail under normal use within 14 days of delivery
- Issues directly related to our refurbishing process
What's not covered:
- Accidental damage — drops, spills, or physical damage of any kind
- Misuse, unauthorized modifications, or third-party repairs
- Software issues, viruses, malware, or operating system problems
- Normal wear and tear
- Cosmetic issues that were disclosed in the original listing
- Damage caused by improper charging, power surges, or incompatible accessories
How we resolve it: Depending on the issue, we will repair the device, provide a replacement of equal value, or issue store credit. Our goal is always a fair resolution.
To make a warranty claim, contact us within 14 days of delivery at our contact page or call/text (304) 360-2188. Include your order number and a description of the issue.
"Our warranty isn't fine print — it's a promise."
14-Day Return Policy
We offer a 14-day return window from the date of delivery. If you're not satisfied with your purchase, here's what you need to know before initiating a return:
Return eligibility:
- Item must be returned within 14 days of the delivery date
- Device must be in the same condition it was received — no additional damage, missing accessories, or modifications
- Original packaging is preferred but not required
- A valid order number is required to initiate a return
Return shipping: The customer is responsible for all return shipping costs. We recommend using a trackable shipping method — we are not responsible for items lost or damaged in return transit. The item must be shipped back within 14 days of delivery to qualify — returns postmarked after the 14-day window will not be accepted.
Restocking fee: A 10% restocking fee will be deducted from your refund. This covers the cost of re-inspecting, cleaning, and relisting the device.
Inspection & refund timeline: Once your return is received, our technicians will inspect the unit to verify its condition and confirm it passes our quality checks. Refunds are processed within 7–10 business days from the date we receive the item — the timeline may vary depending on inspection results. If the device is returned in a different condition than it was sent, we reserve the right to adjust or deny the refund accordingly.
How to start a return: Contact us at our contact page or (304) 360-2188 with your order number. Do not ship the item back without first receiving a return authorization from us.
All Sales Are Final — With Exceptions
Because every device we sell is individually inspected, tested, and listed with accurate descriptions, all sales are considered final outside of our 14-day return and warranty window. We put significant time into each unit so you receive exactly what's described.
We do not accept returns for:
- Change of mind after the 14-day window
- Buyer's remorse where the device matches the listed description
- Software issues such as forgotten passwords, account locks, or incompatible programs
- Cosmetic issues clearly disclosed in the listing (scratches, scuffs, wear marks)
If you have any questions about a listing before you buy, we strongly encourage you to reach out first. We're happy to provide additional photos, specs, or answer any questions to make sure you're confident in your purchase.
Our Inspection Process
Before any device is listed for sale, it goes through our multi-point inspection and refurbishing process. Every laptop is treated as if we're preparing it for someone who truly needs it to work.
- Hardware diagnostics — CPU, RAM, storage, battery, ports, and display are all tested
- Cleaning & cosmetic review — the unit is cleaned inside and out; all cosmetic issues are documented and disclosed
- Software setup — fresh OS installation (Windows 10 or 11 where applicable), drivers updated, and activation verified
- Battery check — battery health is tested and reported; replacements are made when capacity is significantly degraded
- Final QC pass — a second technician verifies the unit before it's listed
Our grade system (see below) reflects the outcome of this inspection so you know exactly what you're getting before you buy.
Laptop Grading Scale
We grade every laptop we sell so you can set your expectations before it arrives. Our grades reflect cosmetic condition only — all units pass our full hardware and software inspection regardless of grade.
- Grade A — Like New: Minimal to no visible wear. May have very light surface marks only visible under direct light. Looks near-retail. All functionality 100%.
- Grade B — Good Condition: Light cosmetic wear — minor scratches or scuffs on the lid or bottom. Screen and keyboard are clean. No dents or cracks. Fully functional in every way.
- Grade C — Fair Condition: Moderate cosmetic wear — noticeable scratches, worn keys, or light scuffing. May show signs of regular daily use. All hardware and software functions correctly. Great for budget buyers who prioritize performance over appearance.
- Grade D — Heavy Wear: Significant cosmetic wear — deep scratches, worn surfaces, or discoloration. Structurally intact with no cracks affecting use. Hardware is fully functional. Ideal for those who need a reliable working machine and don't care about looks.
Each listing clearly displays its grade, and photos reflect the actual unit you will receive. If you want more photos or have questions about a specific unit's condition, contact us before purchasing.
Trade-In Program
Have an old laptop or device you're not using? New Life Laptops offers a trade-in program where you can trade your device for cash off your next purchase. It's our way of helping you upgrade affordably while keeping devices out of landfills.
How it works:
- Contact us with details about your device — make, model, specs, and condition
- We'll review the information and may request photos to assess the unit
- We'll provide a trade-in value offer based on our evaluation
- If you accept, bring the device in for local pickup or discuss shipping arrangements
- Your trade-in credit is applied at checkout toward your purchase
- A return shipping label is included inside the box with your purchase — use it to send your trade-in device to us. You have 14 days from delivery of your purchase to ship the trade-in back to qualify. On day 15, the trade-in offer is void and will no longer be honored
Trade-in value is based on:
- Type & brand — laptops, tablets, and certain desktops are accepted; brand reputation and demand affect value
- Model & generation — newer models and higher-end specs fetch more value
- Condition — cosmetic and functional condition are both evaluated; devices that power on and are fully functional receive higher offers
- Market demand — trade-in value reflects current resale demand for your specific device
- Accessories included — chargers and original accessories can increase your offer
Important notes:
- Trade-in values are estimates until we physically inspect the device
- We reserve the right to adjust or decline a trade-in offer after inspection if the condition differs from what was described
- Trade-in credit cannot be combined with other promotional discounts unless explicitly stated
- All personal data must be wiped from the device before trade-in — we are not responsible for any data left on traded devices
Trade-in credit process:
- Credit is pending until we receive and inspect your trade-in device — no credit is issued at the time of drop-off or shipment
- Once the device is delivered to us, it enters our inspection queue. You will receive an email confirmation that we have received it
- If the device passes inspection: your trade-in credit will be applied as a refund or store credit within 7–10 business days of inspection being completed
- If the device does not pass inspection (condition significantly misrepresented, missing components, or unreported damage): we will contact you by email to discuss the situation. The customer is responsible for return shipping costs if they wish to have the device returned. We will work with you to find a fair resolution
- We will keep you informed throughout the entire process via email — please ensure the email on your order is accurate and check your spam folder if you don’t hear from us within a few business days of delivery
To get started, contact us or call/text (304) 360-2188. We'll walk you through the process and get you a fair offer.
