We stand behind every computer we sell. Here’s what you can expect when you shop with us — and how we handle the rare situation where something doesn’t go as planned.
Due to the nature of refurbished electronics, all sales made through New Life Laptops are considered final. We do not offer standard returns or exchanges once a purchase has been completed.
This policy exists because every device we sell has been individually inspected, tested, and described as accurately as possible before listing. We take that responsibility seriously, and we price our laptops to reflect real-world value — not padding for a return window we don’t intend to use.
We encourage every customer to read the product description carefully, review the included photos, and reach out with any questions before purchasing. We’re happy to provide additional details, photos, or clarification on any listing.
That said, we’re people — and we understand that life doesn’t always go according to plan. If you receive your order and something is genuinely wrong, we want to hear about it. Every concern is taken seriously and considered on a case-by-case basis.
Situations we will always take into account include:
We can’t promise a specific outcome for every situation, but we can promise that we will listen carefully, respond honestly, and do our best to make things right. That’s not just a policy — it’s how we believe business should be done.
Every device we sell is backed by a 14-day limited warranty from the date of delivery. We stand behind the quality of our work — if something goes wrong due to a hardware defect that was present at the time of sale, we want to make it right.
What's covered:
What's not covered:
How we resolve it: Depending on the situation, we will offer a repair, a replacement of equal or comparable value, or a store credit or accommodation. We'll work with you to find the best solution.
"Our warranty isn't fine print — it's a promise."
To make a warranty claim, contact us within 14 days of delivery at our contact page or call/text (304) 360-2188.
Before any device is listed for sale, it goes through a thorough hands-on inspection. We check every key component including the battery, screen, keyboard, ports, storage, and performance under load. Cosmetic condition is noted honestly — we don’t hide scratches or wear.
We list devices truthfully and completely so that you can make a confident, informed purchase. Our goal is zero surprises when you open the box.
If something didn’t meet your expectations, reach out. We’d rather hear from you than leave a problem unresolved.
Policy effective as of 2025 · New Life Laptops · Kenova, WV